Jobs at The Moore Center
The Moore Center is one of New Hampshire’s largest human services organizations, providing services to over 2,000 individuals with intellectual and developmental disabilities and acquired brain disorders, as well as award-winning, innovative programs for children and senior citizens.
Come Grow With Us!
We offer a wide range of employment opportunities, competitive wages, and a comprehensive, competitive benefits package with all full-time positions. We’re also committed to our employees’ professional growth. Our on-going training and development programs enable employees to build careers while constantly improving the ways in which we serve our clients.
No Experience Required!
Several of our positions offer a great opportunity to begin a new career in human services. We offer extensive training, which enables candidates to get in at the ground level and advance within our organization. Many of Direct Support Provider positions fall into this category. In addition to the introductory training, we offer free access to over 360 online courses to help build your career and resume.
Diversity
Diversity broadens perspective and enriches experiences, lending important depth and dimension to our lives. As such, it is one of our core values. We value and respect differences among all individuals. The Moore Center is an equal opportunity employer.
If you have any questions about employment or a specific career opportunity please contact Human Resources here to ensure you get a prompt response.
Here are our current job openings:
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Position Summary: To train, coach and support the individuals we serve to promote the highest level of independence, and to assist these individuals to learn new skills. PAY: $19/hr. Essential Responsibilities: · Responsible for remaining on shift until adequate coverage can be provided as determined by House Manager or designated responsible person (Senior Person on shift). · Responsible for consistent implementation of resident programming training (Service Agreement Goals & Objectives: daily living skills, i.e. bathing, dressing, meal preparation; community, access i.e. shopping, leisure activities, concerts, sports, etc.). · Will provide transportation for residents in vehicles approved by Agency. In emergency situations, staff may be required to transport clients in their own vehicles. · Responsible for meeting all Residential Standards and Regulations as required by the Division of Mental Health and Developmental Services and/or Moore Center Services, Inc. · Will participate in the development of resident’s programs, i.e. Service Agreements, Behavior Programs, Strategies and Client Centered Conferences. · Responsible for aiding in the general upkeep of residence, furnishings and equipment (yard/lawn work, mop, dusting, vacuuming, laundry, housekeeping) · Upon successful completion of medication training program within one month and subsequent re-certification employee is responsible for supervision of residents’ self-administration and/or the distribution and administration of prescribed medications to residents as designated by the House Manager. · Responsible for supervision of residents’ medical/evaluative appointments and accompaniment of residents to such appointments. · Responsible for appropriate record keeping and report writing, i.e. Daily Log content, Resident Goal and Objective documentation, Significant Event Reports, Accident Reports, Behavior Programs, filing along with other reports as needed. · Will attend the required meetings as requested. · Responsible for reporting any pertinent client incidents/inconsistencies from routine. · Staff working in designated residences will complete training behavior management programs prior to working with specific residents. Staff are responsible for consistently implementing and documenting interventions as indicated in programs. See addendum for physical requirements. · Responsible for always ensuring resident hygiene and appropriate attire. · Other duties as assigned by House Manager Qualifications: Education and Experience · High School diploma or equivalent · A minimum of 1 year in human services or health care required · Proficiency in Microsoft Office Suite and database systems · Clean criminal, motor vehicle and Bureau of Elderly and Adult Services background checks · Valid driver’s license, 100,000/300,000 liability insurance and reliable vehicle. Skills and Abilities: · Ability to work independently, as part of a team, or in a group setting to increase the skills of the individuals we serve and their quality of life in the community. · Demonstrate a strong emphasis on Customer Service skills, both to our clients and all staff · Moore Center Services, Inc. considers it in the best interest of the clients we serve that the ability to speak, read and write English are essential functions of all positions. · Maintain a positive attitude including the use of positive language while working with the individuals we serve and team members. · Ability to individualize the supports needed for the individuals we serve. · Ability to work with a variety of the individuals we serve on a daily basis. · Ability to successfully complete the MOAB 1 and 2 trainings. · Ability to successfully complete medication training if applicable. · Demonstrates flexibility in scheduling and daily assignments Have you been working as a Direct Support Professional for at least a year and are ready to take the next step in your career? Do you enjoy the challenge and the rewards of working to help complex individuals experience success in both the home and community? Then take the next step in your career with us! Female model, Behavioral/Medical home with long term clients based on their needs. Our Clinical Direct Support Professionals are skilled mentors who encourage and support individuals with intellectual and physical disabilities in the development of skills needed to integrate into both home and community settings. All new employees are provided comprehensive training in our clinical program including but not limited to: trauma informed care, DBT skills, personal care, MOAB (Management of Aggressive Behavior), CPR and First Aide, as well as many diagnosis specific trainings. This opportunity provides great career potential for applicants who want to grow in the organization and have a particular interest in dual diagnosis, and complex profiles. Essential Responsibilities: · Follow program schedule and daily duties as outlined by team and program manager · Responsible for consistent implementation of resident programming training (Service Agreement Goals & Objectives: daily living skills · Responsible for meeting all Residential Standards and Regulations as required by the Division of Mental Health and Developmental Services and/or Moore Center Services, Inc. · Responsible for appropriate record keeping and report writing and timely/accurate documentation · Communicate effectively with clients, clinical supervisory team and other stakeholders to ensure seamless translation of knowledge · Assist individuals in Activities of Daily Living, including but not limited to providing personal care and ensuring appropriate attire is always worn. Encourage utilization of self-advocacy skills to foster independence · Ensure general health and safety of client(s) and all environments as assigned daily · Supervise residents’ self-administration and/or the distribution and administration of prescribed medications · Complete behavior management training programs prior to working with specific residents; consistently implement and document interventions as indicated in programs (see addendum for physical requirements) · Attend ongoing training and meetings as required · Implement behavioral interventions as guided by written and Human Rights Committee (HRC) approved behavior and risk management plans · Responsible for supervision of residents’ medical/evaluative appointments and accompaniment of residents to such appointments · Provide transportation for residents in vehicles approved by Agency · Responsible for remaining on shift until adequate coverage can be provided as determined by the house manager or designated responsible person (Shift Leader) · Responsible for aiding in the general upkeep of residence, furnishings and equipment · Adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation · Other duties as assigned by supervisor We are dedicated to helping our staff grow in Human Services. In addition to a basic level training to help you succeed, we partner with Relias Learning to provide all staff with FREE courses that can help you develop and grow your career! Job Types: Full-time Pay: $19.00 Schedule option: Application Question(s): Qualifications: Education and Experience · Bachelor’s degree (or equivalent experience) plus minimum of 1 year experience in human services required; 3 years’ experience preferred · $100,000/300,00 Automobile Liability Insurance · Valid driver’s license and access to a safe operating vehicle during scheduled working hours · Criminal, motor vehicle, and Bureau of Elderly and Adult Services background checks that meet agency standards · Required state training through Relias Learning or equivalent preferred · Completion of Management of Aggressive Behaviors (MOAB) training part 1 and part 2 · It is considered a bona fide occupational qualification (BFOQ) for direct support staff /professionals to accompany clients to religious ceremonies as dictated by the clients’ personal religious preferences Skills and Abilities · Demonstrate a commitment to the Moore Center’s values · Comply with all state, agency and department policies and procedures · Demonstrate a strong emphasis on customer service skills, both to our clients and all staff · Maintain a positive attitude including the use of positive language while working with the individuals we serve and team members. · Ability to individualize the supports needed for the individuals we serve · Ability to work independently, as part of a team, or in a group setting to increase the skills of the individuals we serve and their quality of life in the community · Provide personal care and behavioral support, including but not limited to physical assistance · Maintain professional demeanor in emotionally charged situations · Ability to write detailed accounts of incidents and behaviors · Ability to successfully complete medication training if applicable. · Demonstrates flexibility in scheduling and daily assignments · Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software Have you been working as a Direct Support Professional for at least a year and are ready to take the next step in your career? Do you enjoy the challenge and the rewards of working to help complex individuals experience success in both the home and community? Then take the next step in your career with us! Female model, Behavioral/Medical home with long term clients based on their needs. Our Clinical Direct Support Professionals are skilled mentors who encourage and support individuals with intellectual and physical disabilities in the development of skills needed to integrate into both home and community settings. All new employees are provided comprehensive training in our clinical program including but not limited to: trauma informed care, DBT skills, personal care, MOAB (Management of Aggressive Behavior), CPR and First Aide, as well as many diagnosis specific trainings. This opportunity provides great career potential for applicants who want to grow in the organization and have a particular interest in dual diagnosis, and complex profiles. PAY: $19/hr. Tues.-Fri.- 3pm-11pm Essential Responsibilities: Qualifications: Education and Experience Skills and Abilities Have you been working as a Direct Support Professional for at least a year and are ready to take the next step in your career? Do you enjoy the challenge and the rewards of working to help complex individuals experience success in both the home and community? Then take the next step in your career with us! Female model, Behavioral/Medical home with long term clients based on their needs. Our Clinical Direct Support Professionals are skilled mentors who encourage and support individuals with intellectual and physical disabilities in the development of skills needed to integrate into both home and community settings. All new employees are provided comprehensive training in our clinical program including but not limited to: trauma informed care, DBT skills, personal care, MOAB (Management of Aggressive Behavior), CPR and First Aide, as well as many diagnosis specific trainings. This opportunity provides great career potential for applicants who want to grow in the organization and have a particular interest in dual diagnosis, and complex profiles. PAY: $19/hr. Saturday- 7am-11pm Sunday- 7am-11pm Essential Responsibilities: Qualifications: Education and Experience Skills and Abilities Position Summary: Education and Experience Note: Moore Center Services considers the ability to speak, read and write English essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) you might have. In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve. All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining personal auto insurance of $100,000/300,000. Special Hiring Qualifications: Experience with challenging behaviors. Can adjust to new situations, people and environments with ease. Can work as a team, communicate effectively, adapt, think ahead and problem solve. Practice flexibility daily and don’t get upset when things don’t go as planned. Learn to roll with the punches and adapt. Be willing to experiment, try new ideas, strategies, or technology. Be open-minded and try new ways of doing things. Accept failure and learn from it. Can learn quickly and modify their behavior to suit different circumstances. Client Description: Becca is a passionate, playful, and genuine 31- year-old woman. She loves her animals, and they sometimes help regulate her anxiety at home and in the community. When at a behavioral baseline, Becca enjoys social interactions with others, especially those close to her, and with whom she has formed relationships within her social circles. She does exhibit intense behavioral outbursts. Becca has a close relationship with her family and likes to socialize with friends whom she has maintained relationships with from Special Olympics'. Becca also attends equine therapy where she helps care for the horses and enjoys going out to eat and shopping. She is mobile but requires a wheelchair for long distances as she tires easily and is at high risk for drop seizures. She also utilizes a gait belt/harness for walking and transfers, as she has an extensive seizure history. Behavioral challenges along with ongoing seizure activity continue to be an issue for Becca's day-to-day living and functioning. She requires personal care support from her home care provider and staff but has been working on her independence with her continence and hygiene. Becca uses some verbal communication and picture exchange communication (PECS) and visual board communication but requires support in communicating. ***********Looking for evening, night, and overnight availability.************ Duties and Responsibilities (above and beyond what is outlined in the job description): Requirements (above and beyond what is outlined in the job description): We are seeking a person who is active, creative, patient, high-energy and willing to learn Spelling to Communicate. Micah is a 31-year-old male who needs physical activity every day. He likes to hike and swim. He also likes trampolines, bowling, the beach, and exploring new places. He enjoys crafts such as painting and making clay projects. He enjoys cooking and shopping for his lunches, He enjoys berry, apple, and peach picking, and then creating muffins and desserts for his family. Micah’s regulation benefits from 2 hours of physical movement daily, without it he easily becomes dysregulated. Schedule- Saturdays 9am-5pm (Flexible) Pay: $21/hr. plus mileage reimbursement Client is looking for someone who is fun, with a joyful sense of humor, someone who will drive and attend activities in the community. Client enjoys shopping, visiting friends, and volunteering at a pet center. She seeks a trusting relationship to assist her in getting around when using crutches or wheelchair gaining access to public places. She does need a high level of supervision. (CW) Schedule: 10am-3pm, 15 hours a week. Pay: $19/hr. with mileage reimbursement A 25-year-old developmentally disabled young man needs direct support staff to provide community-based services and support. One or more shifts are available for full or half days on a part-time basis. Duties include Job coaching at various workplaces; taking client to and from therapy appointments and community-based activities; and working with the client on functional skills and community activities such as assistance with speech practice, learning simple job skills, exercise, grocery shopping, eating out, kitchen skills, etc. Client lives in Bedford, NH, and his home is a non-smoking home. He is autistic with intellectual, speech, and language impairments, but he is very social, independently mobile, and demonstrates compliant behavior. Due to intellectual disability, he does require regular monitoring and guidance. The work is rewarding and in pleasant home and work environments. Candidate must have reliable vehicle and auto insurance and pass a complete background check. References are required. Part Time - 5-10 hours weekly Pay: $20.33/hr. Sam is a 29-year-old gentleman who is diagnosed with autism and lives with his father. Sam is nonverbal, however, communicates by using hand gestures, minimal ASL signs, and head nodding. He may gently guide staff by the arm and point to express his wants and needs. Sam and his father are seeking a DSP to provide 10 hours of weekly support within his residence. Sam's father is flexible with how the number of hours is divided throughout the week. Sam enjoys music from the 1970's and 1980's. The Rolling Stones are a favorite household band. Sam will rock and dance to music. Sam has a laptop and has been able to navigate the Internet to watch his favorite videos or listen to music. He navigates YouTube and watches videos by himself. Sam likes the Wiggles, Thomas the Tank Engine, or Richard Scarry videos. Sam carries a "jump rope" or shoestring with him at all times. He uses this as a sensory activity. Sam also carries a picture book with him everywhere he goes. Sam does best with a structured routine. Sam follows a specific sequence of getting ready each day; however, Sam often gets stuck between steps and has difficulty with transition. It is important for staff to be patient and gently encourage Sam to move on to the next step in his routine. This ensures Sam's success. Sam is independent with some activities of daily living (ADLs); however, he may need consistent verbal cues to stay on track. Sam may require minimal hands-on support with personal care and meal preparation. PAY: $20/hr. Level of Supervision: HIGH Flexible Schedule- 10 hours a week Part-Time Direct Support Professional (DSP) We are seeking a compassionate and reliable Direct Support Professional (DSP) to support a 43-year-old woman in maintaining her independence and continuing her personal growth. This individual is highly self-aware, a strong self-advocate, and will communicate when support is needed. She worked previously as an esthetician. In recent years, she has remained dedicated to her physical and emotional well-being and continues to focus on growth, balance, and meaningful engagement in her daily life. She has a great sense of humor, an infectious laugh, and a deep sense of care for others. PAY:$18/hr. Qualifications: Education and Experience • High school diploma or equivalent • Maintain driver's license and vehicle insurance Skills and Abilities • Demonstrate a commitment to the Moore Center’s values • Comply with all state, agency and department policies and procedures • Work independently and as part of a team • Maintain professional demeanor in emotionally charged situations • Demonstrate flexibility with changes in job, schedule and duties Position Summary: The Accounts Receivable Specialist I is responsible for managing and processing billing, and collections for Medicaid, private insurance, other third-party payers, and self-pay accounts. The A/R Specialist I is also responsible for accurately applying payments, reconciling accounts, and ensuring timely payment posting. An understanding of medical billing, claims and remittance processing, and the associated software applications is preferred. M-F in office position. PAY: $25-$26/hr. Essential Responsibilities: · Generate and submit claims and invoices to insurers, third-party payers, and clients, ensuring accuracy and completeness of submissions. · Verify and maintain data related to client demographics, insurance coverage, benefits, and authorizations. Maintain up-to-date information on payers’ billing requirements and covered services. · Research and resolve claim denials and other issues impeding reimbursement for billed services. Resolve post-payment inquiries, audits, refunds, and recoupment requests as needed. · Develop and monitor cash flow projections for all assigned areas of responsibility. · Maintain effective communications within the Agency, clients, third-party payers, and other external organizations to ensure that billing is accurate, timely, and well-documented. · Report resolved and unresolved charges, status and expected turnaround times for outstanding issues, and projected incomes and adjustments. Report on cash receipts and GL activities as appropriate. · Collect and retain documentation related to A/R activities as appropriate. · Prioritize responsibilities and work independently with minimal supervision, in electronic and paper formats. · Maintain patient confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA). · Comply with all agency policies. · Cash management: Receive cash/check/digital payments and maintain assets securely. Prepare cash receipts log and deposit listings. Make bank deposits as needed. · Assist the Revenue Cycle Manager with special projects · Perform other duties as required Qualifications: Education and Experience Skills and Abilities Job description Apply now and a recruiter will be in touch to discuss the best fit for you within our organization. Do you have a passion for helping others? Whether you're looking for a fun summer job or a new career, look no further! We offer rewarding jobs with growth opportunities for all employees. No experience necessary. We offer a comprehensive training program to get you started on a career in human services. What is the average day like? You'll be driving 1 to 3 clients to daily activities within Manchester City limits. These activities include, but are not limited to bowling, the mall, the bookstore or a daily class. You will also be helping your client/clients obtain life skills and achieve their goals. If this all sounds exciting to you, then apply now! Available Shifts: PAY: $18-$20/hr. Benefits: The Moore Center offers a comprehensive benefits package!!! The Manager, Learning & Training is responsible for leading the Agency’s employee training and professional development initiatives. The ML&T oversees Agency training programs, ensures regulatory compliance relative to training, and partners with HR and Agency leadership to deliver professional development opportunities that strengthen workforce capability, retention, and leadership performance. Training & Professional Development Operations, Compliance & Partnerships Skills & Competencies The Moore Center is an EOE. Position Summary: The Senior Program Manager of Enhanced Family Care will supervise the delivery of quality, safe and individualized services for people who fall under the DD/ABD waiver in an Enhanced Family Care environment. Additionally they will ensure compliance with the He-M 1001, 507 and support compliance with the 1201 regulations. PAY:$25/hr. Senior Responsibilities: · Work closely with the Director of Enhanced Family Care to hire, train and supervise program managers and Home Care Providers as needed in the Enhanced Family Care program. · Provide training to home care providers and program managers based on these certifications · Review all budgets and proposals written by program managers and give feedback before being sent to Director for submission. · Cross-train with the Director of Enhanced Family Care to ensure seamless coverage during director absences. · Provide crisis response and critical incident support to the program as needed Supervise program managers with the following essential responsibilities: · Support program managers with hiring, training and providing feedback on supervising direct support professionals associated with programs in compliance with applicable regulations. · Report all incidents of client abuse, neglect and/or exploitation to designated administrative staff and Adult Protective Services · Support program managers to work with providers to identify and report behavioral and medical issues in a timely manner. · Ensure program managers review documentation in a timely manner including compliance of related state regulations such as Hem 507 and 1001, as well as internal policies of the Agency. · Ensure program managers are preparing certified homes for state inspections and coordinating any plan of correction in a timely, compliant, cohesive manner. · Ensure program managers are establishing client goals and objectives based on evaluations and in conjunction with the individual and the client team · Attend client meetings when additional program manager support is needed, i.e. a crisis situation that requires a higher level of support, etc. · Ensure dissemination of escalating client information to the Director of Enhanced Family Care. · Assist in instituting services that are based on the individualized budget, residential proposal and the Annual Service Agreement of each individual under the Senior Manager’s program sector. · Ensure program managers are working with providers and Nursing Department to address follow-up on medical and quality assurance issues · Provide on-call coverage as assigned · Provide crisis intervention and problem solving department wide · Interview provider applicants and develop relationships with potential providers in order to create a robust list of potential placements for the men and women we support. · Participate with the individual client teams as needed to interview and match potential providers · Monitor Therap program for quality and generate Therap billing data in directors absence. · Coordinate with program managers on all aspects of client moves, i.e. identify provider, set up placements, ensure program managers complete accompanying paperwork, coordinate client move, and monitor placement. · Consult with program managers to provide emergency support for providers when necessary · Ensure that providers under the senior manager’s program sector are in compliance with the terms of the annual contract · Teamwork, attendance in the office as needed, and face-to-face interaction are essential job functions · Complete other duties and responsibilities as assigned Qualifications: Education and Experience · Bachelor’s degree in a related field highly preferred · Willingness to pursue and maintain appropriate certifications · A minimum of two (2) years Program Management experience required · A minimum of one (1) year mentoring or providing direct oversight of staff · Proficiency in Microsoft Office Suite and database systems · Valid driver’s license and auto insurance coverage to meet the Agency’s minimum requirements; use of personal vehicle to transport individuals is required Skills/Abilities: · Demonstrate a commitment to The Moore Center’s values · Comply with all state, agency and department policies and procedures; possess understanding of state regulations · Ability to work independently and as part of an inter-disciplinary team · Demonstrate a strong emphasis on customer service skills to our clients, staff and state representatives · Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through · Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems · Demonstrate excellent verbal and written communication skills; provide well written reports and documentation · Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software · Demonstrate mediation skills and the ability to provide positive intervention in crisis situations · Ability to represent the Residential Department, the Area Agency and the state in a positive manner We are seeking a compassionate and reliable Direct Support Professional (DSP) to provide 1:1 support to an individual in the community. This role focuses on promoting independence, enhancing quality of life, and encouraging participation in meaningful community activities. The DSP will work closely with the individual to explore new interests, build skills, and engage in social and recreational opportunities in a supportive and person-centered manner. Schedule: PAY: $18/hr. Key Responsibilities Benefits: (if applicable) If you are passionate about helping others live fulfilling, self-directed lives in their community, we encourage you to apply! Qualifications: Preferred Skills Essential Responsibilities Qualifications Skills and AbilitiesDSS - Direct Support Professional (Residential)
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Clinical Direct Support Professional(M-F-7am-3pm)
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Clinical DSP (Hall st.) 3-11pm. T-F
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Clinical DSP (Hall St.) (Sat.7a-11p, Sun.7a-11p)
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Speech Pathologist
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The Speech/Language Pathologist in Family-Centered Early Supports and Services (FCESS) will provide speech therapy, parent training, developmental assessment, service coordination and family support to infants and toddlers who are enrolled in The Moore Center’s FCESS Program. Serve as service coordinator/case manager ensuring the coordination of all aspects of FCESS programming as outlined in the Individual Family Support Plan (IFSP), and facilitate effective communication among all IFSP team members.
Essential Responsibilities:We offer a competitive salary plus a comprehensive benefits package including:
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Qualifications:
Client Specific DSP-FDS (LP)
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Client Specific DSP-FDS(LH)
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All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining personal auto insurance of $100,000/300,000. Client Specific DSP-FDS (LH)
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Client Specific DSP (JM)
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Client Specific DSP (FDS) (MM)
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DSS - COMMUNITY SUPPORT SPECIALIST
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A/R SPECIALIST I
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DSS - DIRECT SUPPORT PROFESSIONAL(DAY)
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Manager, Learning & Training
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PM - SENIOR PROGRAM MANAGER OF ENHANCED FAMILY CARE
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Client Specific Direct Support Professional (JM)
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DSS - CLINICAL DIRECT SUPPORT PROFESSIONAL(Green St. Sat,Wed,Fri.)
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